{
  "_readme": "Question pack for a cannabis wholesale inbox, in the exact shape of the `questions` field of POST https://api.typesafe.ai/v1/systemone (TypeSafe, model jev-latest). Send one message per request as `state`; answers come back under the same keys. Starting thresholds, tune on your own traffic: needs_human >= 0.50 -> human lane. health_claim >= 0.70 -> human (do not publish), >= 0.35 -> confirm (a person reads it). intent.confidence < 0.50 -> human (unsure what it is). order/reorder -> act (draft for approval) only when is_order >= 0.85 and intent.confidence >= 0.75, otherwise confirm. complaint -> human always. question/vendor/other -> act at intent.confidence >= 0.75, else confirm. urgency score >= 1.5 (of 0-2) flags the row urgent in every lane. 'Act' never writes to your ERP or Metrc; it drafts, files or routes, and a person approves. Your state's advertising rules decide what counts as a health claim; edit health_claim.criteria to match them. CC0, no attribution needed.",
  "is_order": {
    "type": "noul",
    "instructions": "Is the sender asking us to ship them cannabis product, either a new order or a repeat of a previous one?",
    "criteria": {
      "true": "The sender names products, quantities, or says to repeat a previous order, and expects it to be fulfilled.",
      "false": "The sender is asking a question, raising a problem, selling us something, or the message is not about buying product."
    }
  },
  "intent": {
    "type": "choice",
    "instructions": "What does the sender mainly want from us?",
    "criteria": {
      "order": "A new order with specific products or quantities that is not framed as a repeat.",
      "reorder": "A repeat of a previous order, such as 'same as last time', possibly with additions or changes.",
      "question": "Asking about availability, pricing, the menu, COAs, delivery timing or account status without ordering yet.",
      "complaint": "Something went wrong: shorts, damaged or wrong product, late delivery, a billing or credit dispute.",
      "vendor": "A supplier, lab, packaging, transport or service company writing to us about their product or invoice; not a buyer.",
      "other": "None of the above: spam, small talk, an out-of-office reply, or something unrelated to the business."
    }
  },
  "urgency": {
    "type": "score",
    "instructions": "How soon does the sender need a response or an action from us?",
    "criteria": [
      "No deadline stated or implied; a reply later this week is fine.",
      "Needs handling today: a delivery window, a menu going live, a deadline tomorrow, an invoice due.",
      "Something is stuck right now: a driver waiting at a dock, an empty shelf, a rejected manifest, an inspector on site."
    ]
  },
  "health_claim": {
    "type": "noul",
    "instructions": "Does this text claim or imply that a cannabis product prevents, treats, cures or relieves a medical condition or a symptom?",
    "criteria": {
      "true": "It names a condition or symptom (sleep, anxiety, pain, inflammation, nausea, and so on) and says or implies the product helps with it.",
      "false": "It describes flavor, potency, cannabinoid content, format, packaging or price, or says nothing about health at all."
    }
  },
  "needs_human": {
    "type": "noul",
    "instructions": "Does a person need to read this message and decide before anything is done about it?",
    "criteria": {
      "true": "Ambiguous quantities or products, a complaint, a compliance or legal issue, a price negotiation, an angry sender, or anything where a wrong automatic action would cost money or a license.",
      "false": "A routine, unambiguous request that a standard process can handle and a person can approve afterwards."
    }
  }
}